Frequently Asked Questions
Store Help
Questions before you order?
Find quick answers about product details, made-to-order fulfillment, shipping, returns, and getting help with your order.
Most products are made to order after purchase. This helps us offer a broad range of designs while reducing unnecessary overproduction. Product-specific details and available options appear on each product page.
Production and shipping timelines vary by product and destination. The current delivery estimate is shown at checkout, and tracking information is sent when your order ships.
Use the size chart on the product page and compare its measurements with a garment that fits you well. If you are between sizes, review the product-specific fit notes before ordering.
Contact us as soon as possible after placing your order. We can only make changes or cancel an order before production begins; once production has started, changes may no longer be possible.
Email social@thecannabiscommunity.org with your order number and clear photos of the issue. We will review defects, damage, or fulfillment errors and help with the next step.
Because many items are made to order, returns and refunds are limited. Please review our Refund Policy before ordering for the current eligibility requirements.
Free shipping is offered on qualifying orders over $75 where available. Shipping rates, destinations, and the current threshold are confirmed at checkout.
Available destinations and shipping methods are shown at checkout. If a destination is not available for a product, Shopify will not display a shipping option for it.
Enter code TCC at checkout to claim 15% off your first order. The discount must be applied before the order is completed and may be subject to the promotion's terms.
Available payment methods include major cards, PayPal, Apple Pay, Google Pay, Shop Pay, and Amazon Pay. The options shown can vary by device, location, and checkout eligibility.
Email social@thecannabiscommunity.org and include your order number whenever your question is about an existing order. You can also use our Contact Us page.